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Open Your Account With Clear Terms

Your account, your wallet and every bKash, Nagad or Rocket transfer sit under one written set of terms — read them here and you always know what happens next. Whether these terms apply to you depends on your local law and eligible regions.

Wallet wordingbKash, Nagad, RocketPlain sentencesLocal law first
winr777 Open Your Account With Clear Terms
DATA AND ACCESS

See How We Hold and Remove Your Details

A signed-in session lives in a cookie on the phone you used, so the browser does not ask for a new code each time you tap a page. Behind that, we hold the mobile number you registered, the wallet reference you gave us, deposit records and the device name. Ask for a copy of any of it, or for a correction, through chat or email — the request is logged against your account, answered in writing, and records are kept only while the law that applies to you requires them.

Details we hold Your mobile number, wallet reference, deposit records and the device you signed in from. We keep them only while the law that applies to you requires, then remove what is no longer needed.
Cookies on this page One session cookie remembers that you signed in, so the browser does not ask for a fresh code on every tap. Clear it and nothing breaks — you simply log in again.
Login and device checks The code goes to the number on the account, never to an email. Spot a sign-in you did not make? Tell chat and we will end that session and send a fresh code.
Copies and corrections Ask chat or email for a copy of what we hold, or point out a phone number or wallet detail that is out of date. We correct the record and confirm the change back to you.
ACCOUNT HELP DESK

Ask Us About a Clause Before You Deposit

A clause that reads oddly is usually missing context, and we would rather answer it than let you guess. Open the chat tab while signed in and the agent can see your account, your wallet history and the version of the terms you accepted — you will not be asked for screenshots of your own page. Wording questions are easier by email, where we can quote the line back to you. Write the way you write to your bank; that tone gets you a straight answer.

Team online

Chat inside your account

Sign in on your phone, open the chat tab and the agent can already see your wallet history and which version of these terms you accepted, so you do not have to paste screenshots.

Email for wording questions

Quote the clause number and the date printed above these lines. We reply with the exact sentence from the text and explain what it changes for your balance, your deposit or your withdrawal step.

Wallet details desk

If a bKash, Nagad or Rocket transfer does not land on your balance, send the transaction ID and the sending number. That pair is what lets us trace the payment and put it where it belongs.

Check Six Answers Before You Continue

Most messages we get about these terms come down to the same handful of points: whether a change applies to money already sitting in the wallet, whose name has to be on the bKash, Nagad or Rocket account, and how to close an account properly. The answers below cover each one. If yours is not there, ask us directly and we will write back.

Yes. Opening an account means you accept the version dated above these paragraphs. If you disagree with a later change, close the account and withdraw the remaining balance first.

You will see a notice inside your account before the new version takes effect, and the date on this page changes too. Anything you do after that date follows the updated wording.

It should be in your own name. When a wallet belongs to someone else, we cannot match the sender to the account holder, and the deposit is returned to the number that sent it.

Ask support from the email linked to the account, or open chat while signed in. We confirm your identity, settle any pending wallet check, then send the balance to your bKash, Nagad or Rocket number.

Then these terms do not apply to you and we will not accept a deposit. Access depends on your local law and eligible regions, so check your own rules before you send money.

Of course. Quote the clause number and the date printed above these lines when you write in, and we will reply with the exact wording and what it means for your wallet.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.